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Testing the System
Troubleshooting the
System Test
Follow these steps if you can’t pick up the satellite signal:
1. You must use RG-6 coaxial cable from the DSS
®
dish to the
Satellite In jack on the back of the DSS
®
receiver. RG-59
coaxial cable allows signal loss and should not be used with
the DSS
®
system.
2. Make sure that the access card is in the access card slot in the
receiver.
3. Make sure the cable from the dish is connected to the
SATELLITE IN jack (NOT the IN FROM ANTENNA jack).
4. Make sure you’re using the correct azimuth and elevation for
your zip code by returning to the Point Dish Using Your Zip
Code display screen. Enter your zip code, making sure that
the elevation and azimuth numbers match those you
recorded earlier in the book.
5. Verify that the dish is pointed toward the correct elevation.
• Check the elevation setting on the LNB support arm. Make
sure the elevation indicator (the edge of white-painted
metal, NOT the washer or bolt) is set at the elevation you
recorded.
• Make sure the mast is vertically level: if the mast is on a level
surface, the mast should be pushed all the way back.
6. Verify that the LNB support arm is pointing in the correct
compass direction.
• Using a compass, make sure the LNB support arm is pointing
toward the azimuth number you recorded.
7. Make sure there are no obstructions (including your body or
hands) between the dish and the satellite.
8. Restart the signal meter and try again to pick up the satellite
signal.
9. Readjust the azimuth, making sure to rotate the dish left and
right one tick at a time, pausing to listen for five seconds
between adjustments.
10. Readjust the elevation, making sure to rotate the dish up and
down one tick at a time, pausing to listen for five seconds
between adjustments.
If you suspect a problem with one of
the RG-6 cables, you may want to
test the cable by connecting one end
to the TV and the other to the DSS
®
receiver’s OUT TO TV jack. Then see
if you can bring up the on-screen
menus. If the on-screen menus do
not come up, the cable may be
faulty. If the menus do come up, the
cable should be okay.
If you are still unable to pick up the
satellite signal, refer to Appendix C,
Warranty Information, for further
information on identifying the
problem.