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Troubleshooting
Remote Problems
1. Verify that your DSS
®
receiver is receiving power.
2. Verify that your TV is set to the correct channel to receive the
DSS
®
signal: the S-video channel, the video input channel, or
channel 3 or 4 (depending on how you set the CH3/CH4
switch on the back of the receiver).
3. Verify that you can access the DSS
®
on-screen menus by
pressing MENU/SELECT on the front panel.
4. Turn your receiver off using the ON/OFF button on the front
panel.
5. Press DSS on the remote—this should turn the receiver on
(the green light should come on) and set the TV to DSS
®
mode.
6. If you see DSS
®
programming, the program guide, or a
message stating “searching for a satellite signal,” then your
remote is working properly. If not, go to Step 7.
7. Make sure there are batteries in the remote. Check to see
the batteries are working properly.
8. Verify that you have correctly programmed the remote to
work with your TV (page 20).
9. Sometimes a remote control can lock up or behave erratically.
To reset the remote, remove the batteries, press and hold the
VOL DOWN button for 60 seconds, then replace the batteries.
If the DSS
®
receiver is working and the system still does not
respond to your remote control, there may be a problem with
the remote. (Remember, receiver functions can be controlled
from the front panel.) Turn to Appendix C, Warranty
Information, for further information on identifying the problem
or replacing your receiver.
If you remove the batteries from the
remote, you may have to reprogram
the remote to control your TV. See
programming the remote on page 20.