Filter
Top Products
81
Appendix C: Warranty Information
Digital Satellite System (DSS
®
) Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
• Basic installation, provided installation is performed by a Thomson Consumer
Electronics Authorized Installer.
For how long after your purchase:
• 90 days - Installation which includes parts and labor.
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year – Unit exchange, which includes parts only; you pay the labor.
What we will do:
• During the initial 90 days:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished
unit and correct any basic installation defects at no cost to you.
• After the 90 days and within one year:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished
unit. We will bill you a flat exchange charge to replace a defective receiver. This charge
covers the labor cost for its repair. Labor costs for the removal and re-installation of
any equipment are your responsibility.
How you get service:
• Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number
ready. The model/serial number information is on the back of your receiver.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement receiver you
will be provided with a Return Authorization (RA) number and the location of a
nearby exchange point if one exists. No returns will be accepted without the RA
number.
• If the representative determines that your antenna/dish is defective they will arrange
for its repair or replacement.
• If the representative determines that installation is defective they will arrange for its
repair.
To receive a replacement receiver before you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to our exchange point next business day delivery in
the continental U.S.A.
2. The exchange location will notify you of its arrival.