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Appendix A: Troubleshooting
Every Instruction Manual Needs a
Troubleshooting Section...
...And this is it. Most times, problems experienced with the DSS
®
system can be corrected quickly and simply.
DSS
®
Receiver Won’t Turn On
1. Make sure the problem is not with the receiver — turn on the
receiver from the front panel and see if the green light
comes on. If the light does NOT come on, continue with step
2. (Make sure the DSS
®
receiver is plugged in.)
2. Try plugging the receiver into a different electrical outlet.
3. Check the fuse box or circuit breaker of your home.
If there is still no power to the DSS
®
receiver, turn to Appendix C,
Warranty Information, for further information on identifying the
problem or replacing your DSS
®
receiver.
Can’t Bring Up the On-screen Menus
1. Tune your TV to the correct channel. If during any of these
steps you see the programming guide or a message stating
“searching for a satellite signal,” then your receiver is
connected and working properly. If not, go to Step 5.
• If you connected the receiver using the S-video or audio/
video cables (as shown on pages 12 and 14), tune the TV to
the S-video input channel or the video input channel.
• If you connected the receiver using the RF cable connection
(as shown on pages 16 and 18), tune to channel 3 or 4
(depending on how you set the CH3/CH4 switch on the back
of the receiver). Press the ANTENNA button on the receiver’s
front panel.
2. Make sure that your DSS
®
receiver is receiving power.
3. Turn the receiver on using the front panel ON/OFF button.
4. Re-check the connections between the DSS
®
receiver and
your television (pages 12-19).
5. If you still cannot access the DSS
®
system, turn to Appendix C,
Warranty Information, for further information on identifying
the problem or replacing your DSS
®
receiver.
Hint
You may want to try the minimum
connection (Connection D on page 18)
if you think you may have a problem
with any of your cables or you think
you may be connecting the system
incorrectly.