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Warranty Information
3. Take your unit and your evidence of purchase date, such as a bill of sale, to the
exchange location and you will be provided the new or refurbished unit. Please
retain all accessories such as the remote control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1. Provide your Discover, Mastercard, or Visa account number and expiration date to
your phone representative. This is for security purposes only and your account will
not be charged at this time.
2. We will send you a replacement unit next business day delivery in the continental
U.S.A.
3. If you return the unit to us within 14 days from the date you were provided an RA
number, only items not covered by warranty will be charged to your account. If your
unit is not received within 14 days, the suggested retail value of the receiver will be
charged to your credit card. This amount will be credited if the unit is subsequently
received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping
instructions will be included on the carton along with your RA number which will
allow you to easily ship the unit back to us. Make sure you insure your shipment in
case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing the receiver’s problem.
• Your name, address, and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the
factory if not shipped in the manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make
sure you insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please
retain all accessories that were included with your unit such as the remote control
hand unit.
• Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing the receiver’s problem.
• Your name, address, and phone number.
• Include a cashier’s check or money order for payment if there are any out of
warranty labor or parts charges which were indicated by the representative, and you
elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you next
business day delivery in the continental U.S.A.