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Additional Information
Customer Support Information
After you have read through this manual, if you still cannot get the Remote Commander to work
properly, call the Sony Customer Support Helpline at 1-800-822-2217.
Problem
I want to restore all the
settings.
I want to use multiple
components (VCR+DVD,
TV+VCR, DVD+RCVR
(receiver), etc.) with
XPRESS function.
You want to set a DVD
player for both XPRESS
DVD and XPRESS CD.
If the batteries die, are the
learned signals lost ?
Your PC cannot recognize
the USB connection.
Solution
For On-PC Setup: In “AX Remote Editor,” click “Tools” on the menu
bar, then select “Update Firmware for Remote” to update the
firmware of the Remote Commander. If the firmware is updated, all
the settings or learned data of the Remote Commander are deleted
and the Remote Commander is set back to the factory setting.
For On-Remote Setup: See “Erasing all the settings” (page 68).
When you have a multiple components (such as a DVD/VCR
combo), select only one of either component type. For example, in
the case of a DVD/VCR combo, select “DVD” or ”VCR”. If you
select both components, the XPRESS function will not work
properly.
For On-PC Setup: You can set multiple XPRESS functions for one
component. For example, when you watch a DVD, you can set the
sound to output from the TV. Or, when you listen to a CD, you can
set the sound to output from the RCVR (Receiver/Amplifier).
For On-Remote Setup: You can set an XPRESS function for only one
component. Choose either XPRESS_DVD or XPRESS_CD.
No. The signals are not deleted because they are stored in the
nonvolatile memory.
• Make sure to install the USB driver properly (page 17). Otherwise,
you will have to reinstall the USB driver.
• The batteries may be weak. Replace with new ones if the battery
icon appears.
• If the connection goes thorough the HUB, some PCs do not
recognize it. In this case, connect it directly to the USB port of
your PC.
• The Remote Commander does not work by the bus power. If you
use it in the USB mode, make sure to install new batteries.
• Reconnect the USB mini cable to your PC.
• Restart your PC.
Others