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If a problem occurs ...
“Conference Manager” software
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search
at www.
sennheiser.com under “Service & Support”.
Problem Possible cause Possible solution see page
Software cannot be
connected to the central
unit
No network connection. Check the connections between
network, central unit and PC.
20
The IP address of the central unit or of
the Windows PC has been changed.
Check the network settings and adjust
them if necessary.
50
There is already a connection to the
central unit.
Disconnect the connection to the
central unit.
67
Screen connected to the
central does not show
anything
The screen resolution is set too high. Reset the screen resolution. 55
Network connection
between Windows PC
and central unit cannot
be
established
No Zeroconf service installed on the
Windows PC.
If the PC and the central unit are
directly connected to each other, the
network configuration is usually done
via Zeroconf – not via DHCP. If no
Zeroconf service is installed on the PC,
install this service or manually assign
the route (subnet: 255.255.0.0;
IP address range: 169.254.0.x;
x =
desired IP address of the PC).
–
Improper IP address allocation to the
PC and/or the central unit.
Check the network settings and adjust
them if necessary.
52
The network communication between
the central unit and the Windows PC
is
blocked by a proxy server and/or a
firewall.
Password forgotten − Delete the existing password. 64
Objects in the Room View
window cannot be changed
The objects are locked. Unlock the objects. 84
The software runs in “Live” operating
mode.
Change to “Setup” operating mode to
edit the configuration.
59
Pictures cannot be imported You are using the central unit’s
integrated software.
Import pictures using the Windows
version of the software.
78