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Appendix B: Installation troubleshooting
98 Installing and Configuring the Avaya S8500 Media Server February 2007
Troubleshooting the configuration of the media server
hardware
Troubleshooting the configuration of the media server hardware
Problem Possible solution
Cannot log in to the
UPS subagent
● Ensure that the SNMP subagent is installed in the UPS.
● Ensure that you are connected to the correct Ethernet port.
● Ensure that you have the correct login ID and password. For
more information, see the user guide for the SNMP subagent.
● Ensure that the network card on the laptop computer is
configured correctly.
Cannot log in to the
Ethernet switch
● Ensure that you are connected to the correct Ethernet port. (On
the Ethernet switch, the correct port is labeled Console)
● Ensure that you have the correct login ID and password. See the
user guide for the Ethernet switch.
● Ensure that the network card on the Services laptop computer is
configured correctly.
Cannot log in to the
media server
● Check the link LED. If the LED is off, a cable or hardware
problem exists.
● Ensure that you are connected to the Services Ethernet port.
● Ensure that you are using a cross-over cable between the
Services laptop computer and the server.
● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS window, type arp -d 192.11.13.6
and press Enter.
● Ensure that you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and press Enter.
● Ensure that the NIC on the Services laptop computer is
configured correctly.
Cannot access the
Avaya Installation
Wizard
● Ensure that you are plugged into the Services port.
● Ensure that you are using the correct IP address, 192.11.13.6
● Ensure that you are using the correct login and password.
● Ensure that the NIC on the laptop is configured correctly.
Cannot use SAT
commands
● Ensure that you are using the correct IP address, 192.11.13.6
and port 5023
● Ensure that you are using the correct login and password.
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