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Troubleshooting the configuration of the media server hardware
Installing and Configuring the Avaya S8500 Media Server February 2007
99
Cannot ping out to
the customer network
● Ensure that in the LAN security settings “output from server” for
icmp is enabled.
Cannot ping the
media server from the
customer network
● Ensure that in the LAN security settings “input to server” for icmp
is enabled.
Cannot access the
media server
remotely
● Ensure that in the LAN security settings “input to server” is
checked for SSH (Linux commands), https (Web access), and
def-sat (SAT commands access). Change the LAN security
settings on the Web interface with a direct connection to the
media server.
The LED display on
IPSI is flashing
● The IPSI LED is not programmed with the switch and the location
(DHCP)
● An IP address is not assigned to the IPSI LED (static IP
addressing).
Cannot access the
IPSI for static
addressing
● Ensure that you are plugged into the Services (top) port on the
IPSI.
● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
No “V” shows on the
IPSI LED
● The IPSI is not connected to the Ethernet switch or the network.
Connect a cable to the bottom port on the faceplate and to the
Ethernet switch or the customer network.
● Make sure port on the Ethernet switch that is assigned to that
IPSI is enabled.
The “V” on the IPSI
LED is not filled in
● An IP address is not assigned to the IPSI.
● The IPSI is not administered.
The system
generates an alarm
when first connect to
IPSI
● The IPSI does not have the current firmware. Upgrade the
firmware.
Troubleshooting the configuration of the media server hardware (continued)
Problem Possible solution
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