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Using Drill-Downs in Reports 111
5. Setting Thresholds
Table 9: Drill-Down Hierarchy
Type of Report (or
report component) Drill-Downs available
Base-only skill groups Peripheral skill group templates
Enterprise service Peripheral services templates
Enterprise skill group Peripheral skill group templates
Peripheral service Routes templates
Peripheral Peripheral service templates
Service array Peripheral service templates
If you are adding drill-downs to a historical report, only historical drill
down templates appear in the DrillDown Editor. Similarly, you can add
only real-time drill-downs to real-time reports.
Drill downs are not supported for the other report types.
5.2.2. Adding Drill-Downs
You can add drill-downs to existing reports, or you can create a report,
add drill-downs, and save the report. In either case, you must save the
report in order for the drill-down assignments to be saved.
À To add drill-downs to a report:
1. Open an existing report or create a new report.
2. With the report displayed on the screen, choose Edit→DrillDown.
Optionally, you can position the cursor over a report component,
hold down the right mouse button, and choose DrillDown from the
pop-up menu:
The report window is maximized and the mouse pointer changes to a
cross hair (+).
3. Click anywhere inside a report component (for example, inside a
graph or grid). The DrillDown Editor dialog box appears: