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iv Contents
2.2.3. Monitor-Only AW ....................................................................... 40
2.2.4. Admin Workstation Users .......................................................... 41
2.2.5. Open Database Architecture ..................................................... 41
2.3. Monitor ICR Reporting......................................................................... 41
2.3.1. Enterprise and Peripheral Reporting ......................................... 42
2.3.2. Agent Reporting......................................................................... 43
2.4. Monitor ICR Reporting Scenario......................................................... 44
2.4.1. Viewing Multiple Reports ........................................................... 44
2.4.2. Analyzing the Data..................................................................... 45
2.4.3. Correcting the Situation ............................................................. 46
2.4.4. Monitor ICR Reporting Terms.................................................... 46
2.5. Web View............................................................................................... 47
3. Creating a Report................................................................... 49
3.1. The Report Example............................................................................. 50
3.2. Starting Monitor ICR ............................................................................ 52
3.2.1. Controller Time .......................................................................... 52
3.3. Setting Up the Template Launcher..................................................... 53
3.4. Launching the Report .......................................................................... 56
3.4.1. What the Report Shows............................................................. 58
3.4.2. The Status Bar........................................................................... 59
3.5. Retrieving the Latest Historical Data ................................................. 59
3.6. Printing the Report............................................................................... 59
3.7. Saving the Report................................................................................. 59
3.8. Opening the Report.............................................................................. 61
3.9. Setting Thresholds............................................................................... 61
3.10. Adding Drill-Downs............................................................................ 64
3.11. Saving Your Workspace .................................................................... 67