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74 Reporting Basics
À Invoke on-line help by using one of these methods:
In the Monitor ICR window, click the Help button.
Select Help from the Help menu.
Press F1.
The Help contents window is shown in the following example:
Each Help system on the Admin Workstation works in the same way. If
you click the Master Help button in any of the ICR help systems,
another help window appears which lets you navigate to other help
systems via a Help Topics window.
4.2.3. Controller Time
The Controller Time window appears whenever the Monitor ICR
window is displayed. You can position the Controller Time window
anywhere on the screen while you are working in Monitor ICR. It is part
of the Monitor ICR application and is closed and minimized along with
Monitor ICR:
The Controller Time window shows the current date and time at the ICR
Central Controller. The Central Controller is the computer or computers
running the CallRouter and the Database Server. An up-to-date
controller time indicates that the real-time feed process is active and
providing real-time data to the Admin Workstation. You can click on the
radio button () to display the time zone for the Central Controller.
By default, the controller time is updated approximately every 10 to 30
seconds, depending on the AW type. You can change these valueson
some AWs by using the Preferences dialog box.