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262 Template Reference
Calls handled. The number of calls answered and finished for the
peripheral service during the half-hour interval. (Also provided as a
percentage of the total calls offered to the peripheral service during
the interval.)
Calls abandoned. The number of calls during the half-hour interval in
which the caller hung up before being connected with an agent.
(Also provided as a percentage of the total calls offered to the
peripheral service during the interval.)
Example