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260 Template Reference
Calls handled. The number of calls answered and finished for the
peripheral service for the day. (Also provided as a percentage of the
total calls offered to the service during the half-hour interval.)
Calls abandoned. The number of calls to the peripheral service for the
day in which the caller hung up before being connected with an
agent. (Also provided as a percentage of the total calls offered to the
service during the half-hour interval.)
Example