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34 Overview
Table 2: Rockwell and Siemens—ICR Terminology Mapping
GEOTEL
ICR
Rockwell
Spectrum
Rockwell
Galaxy
Siemens HICOM
300E (9006)
Siemens Rolm
9751 CBX (9005)
Service Application Gate ACD Routing Table
(ART)
Pilot Number
associated with
ART
Skill Group Agent group Primary,
secondary, and
tertiary groups
for a gate.
ACD Group ACD Group
Agent Agent Agent Agent Agent
Trunk
Group
Trunk group Trunk group Trunk group Trunk group
Trunk Trunk Trunk group Trunk Trunk
Peripheral
Target
Trunk group
and DNIS
DNIS Destination ACD
Number (DNIT)
Destination ACD
Number (DNIT)
Table 3: Alcatel, NEC, and Ericsson—ICR Terminology Mapping
GEOTEL
ICR Alcatel 4400 NEC NEAX 2400 Ericsson ACP1000
Service Pilot CCV number Trunk group/called
number
Skill Group Agent PG Split number Agent group
Agent Agent Agent Agent
Trunk Group None Trunk group Trunk group
Trunk None Trunk Trunk
Peripheral
Target
DNIS Pilot number Trunk group or queue