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Receive in error. The number or routing requests from the routing
client that produced errors during the five-minute interval.
Timeout calls. The number of route responses to the routing client
that timed out during the five-minute interval.
Late calls. The number of route responses to the routing client that
exceeded the late threshold but did not time out.
Late threshold. The time limit imposed by the routing client (for
example, IXC) for receipt of a routing response.
Maximum delay. The maximum delay, in milliseconds, of route
responses to the routing client during the five-minute interval.
Discarded calls. The number of routing requests from the routing
client that were discarded because of an internal constraint such as
buffering.
7.14. Schedule Import Data
You can generate reports on staffing schedule data that has been
imported from third-party workforce management systems. The G
EOTEL
Workforce Management Import System allows you to import schedules
and store them in Schedule_Import_Real_Time tables in the Admin
Workstation’s local ICR database.
The exact data that appear in Monitor ICR reports depends on the
specific workforce management system you are using with the ICR
system. In general, the data are for the current time period and appear as
imported from the external source.
See also:
For more detailed information on the data gathered by the ICR, see the
Intelligent CallRouter Database Schema Handbook. The on-line Schema
Help also provides data definitions and reference information on the ICR
database tables.