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Real-Time and Historical Templates 267
8. Template Reference
persvc17_calls_offered_half_hour
Description
This template generates a historical, overlapped bar graph that shows the
number of calls offered across selected peripheral services in half-hour
samples.
Database Table
Service_Half_Hour
Data
Calls offered. The total number of incoming calls and internal calls sent
to the peripheral service for each half-hour interval. Calls are
counted as offered as soon as they are sent to the peripheral service.
Example