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266 Template Reference
persvc16_calls_history_daywise_graph
Description
This template generates a historical line graph that shows the history of
calls for a single selected peripheral service. This template is meant to
be used with a single peripheral service only.
Database Table
Service_Half_Hour
Data
Calls abandoned. The number of calls for the day in which callers hung
up before being connected with an agent.
Calls handled. The number of calls for the day that were answered and
finished for the peripheral service.
Calls offered. The total number of incoming calls and internal calls sent
to the peripheral service for the day. Calls are counted as offered as
soon as they are sent to the peripheral service.
Example