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Peripheral-Specific Terminology 33
1. Overview
Table 1: Aspect, Lucent, and Nortel—ICR Terminology Mapping
GEOTEL
ICR
Aspect
CallCenter
Lucent DEFINITY
ECS
Nortel DMS-
100/ SL-100 Nortel Meridian
Service Application Vector Directory
Number (VDN)
Primary or
supplementary
ACD DN
ACD Directory
Number
(ACD DN) or ACD
Controlled
Directory Number
(ACD CDN)
1
Skill Group Agent group Skill group or hunt
group
2
ACD group ACD DN
Agent Agent Agent Agent Agent
Trunk Group Trunk group Trunk group None
3
Route
Trunk Instrument
4
Trunk None Member of route
Peripheral
Target
Trunk group
and DNIS
5
Trunk group and
DNIS
6
Primary or
supplementary
ACD DN
Trunk group and
DNIS
1
Without Customer Controlled Routing (CCR), one or more services map to an
ACD DN. With CCR, one or more services map to an ACD CDN.
2
If Expert Agent Selection (EAS) is configured, a skill group maps to an ECS
skill group; otherwise, it maps to a hunt group.
3
One network trunk group and one associated trunk group are defined for each
DMS-100 ACD.
4
A CallCenter instrument can be a trunk, a teleset, or a workstation.
5
The CallCenter maps a trunk group and DNIS to a Call Control Table (CCT).
6
The DEFINITY ECS uses the trunk group and DNIS for incoming calls. It
uses the VDN extension for other calls. A DNIS can refer to either a VDN
extension or hunt group extension.