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3. Creating a Report
3. Creating a Report
The Monitor ICR reporting tool allows you to report on call and agent
activity throughout the call center enterprise. You can use real-time data,
historical data, or a combination of the two in a single report. You can
also display multiple reports on the screen, save reports, and print
reports.
This chapter provides a tutorial that guides you through the process of
generating a report. In this tutorial, you will learn how to:
Start Monitor ICR.
Set up the Template Launcher.
Set thresholds in reports.
Add drill-downs to reports.
Save report definitions.
Display reports automatically at startup.
See also:
If you need details on the features and functions of Monitor ICR, see
Chapter 4, “Reporting Basics.”