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Reference
127
Troubleshooting Tables
Message Numbers
Message
Number
Possible Reason What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables). Run Check Switch as described on page 123. If
this does not work, call the Customer Service Center at 1-800-
333-DISH (3474) for help.
002
Heavy rain, snow, or cloud cover
may be interfering with transmission
of the satellite signal, or there may
be other interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the
Point Dish screen
as described on page 123. Consult your installer to re-aim the
dish, if necessary, to obtain the strongest possible signal.
003, 004
The wrong type of coaxial cable may
be used in the system, or the cable
run length may be too long. There
may also be a problem with the
multi-dish switch.
• Make sure the system uses RG-6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length. If your system is
DISH Pro, it can be as much as 200 feet. If it is a Legacy
system, it should not be more than 100 feet. Check the coaxial
cables and their connections to and from the multi-dish switch.
Make sure that all required cables are in place, and check that
all cable connections are tight and dry (for outdoor cables). If
this does not work, do the Check Switch test described on
page 123.
005
The receiver may not have received
authorization for programming yet.
The satellite dish may have moved
so that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.
• If you have authorized the receiver (added it to your account),
wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight. Check that the
Signal Strength bar in the
Point Dish screen is green and displays the word Locked, as
described on page 123. If not, contact your installer to re-aim
the satellite dish. If you have not authorized the receiver, call
the Customer Service Center at 1-800-333-DISH (3474).
006
The receiver may not be connected
to an active telephone line or
broadband Internet connection.
You must connect each installed receiver to an active telephone
line or broadband Internet connection.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular football
stadium may be prohibited from
watching football games that are
played in that stadium.
Program providers specify which programs are blacked out for
specific areas, not DISH Network.
013, 014
You may have tried to tune to a
program on a channel that you don’t
subscribe to.
• You must subscribe to a channel before you can tune to a
program on that channel. Call the Customer Service Center at
1-800-333-DISH (3474) to subscribe or if you believe this
message was displayed by mistake.
• If you subscribe to the channel and you see these messages,
reset the receiver (page 122).