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Residential Customer Agreement
Appendix
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or
transfer your Services without our written consent, which will not be unreasonably withheld. We may, however,
refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an
outstanding balance.
7. LIMITATION OF OUR LIABILITY
A. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL
BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM,
INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION OR DELAY OR FAILURE TO PERFORM ARISES
IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK'S ACCESS TO ALL OR
ANY PORTION OF SERVICES, THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SATELLITE(S), A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT, ANY
SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS OF GOD, FIRES, EARTHQUAKES,
FLOODS, POWER OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY
GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL.
B. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL
BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION
OF RECORDING, INCLUDING WITHOUT LIMITATION ANY LOSS OF PREVENTION OF RECORDING DUE TO
ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.
C. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW, NEITHER WE
NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY
OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE EXPRESSLY DISCLAIMED AND EXCLUDED.
D. IN NO EVENT SHALL WE, OUR THIRD PARTY BILLING AGENTS, OR ANY OF OUR OR THEIR AFFILIATES
HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR RESULTING FROM
OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY
FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
E. IT IS YOUR RESPONSIBILITY TO IMPOSE VIEWING RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR
FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU DEEM APPROPRIATE. WE, OUR THIRD PARTY BILLING
AGENTS, AND OUR AND THEIR AFFILIATES SHALL HAVE NO LIABILITY TO ANYONE DUE TO, OR BASED
UPON, THE CONTENT OF ANY OF THE SERVICES FURNISHED TO YOU.
8. WARNING AGAINST PIRACY AND INFRINGEMENT
A. It is a violation of various U.S. federal and state laws to receive any Services, or any portion of such Services,
without paying for them. The penalties for violating such laws can include imprisonment and civil damage awards of
up to $110,000 per violation.
B. Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify Equipment to receive
encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a
fine of up to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has been
so modified is an accessory to that offense and may be punishable in the same manner. Investigative authority for
violations lies with the Federal Bureau of Investigation. Equipment may incorporate copyright protection technology
that is protected by U.S. patents and other intellectual property rights. Use of such copyright protection technology
must be authorized by Macrovision, and is intended for home and other limited pay-per-view uses only unless
otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
9. GENERAL
A. Physical Address/Change of Address. When setting up your DISH Network account, you agree to provide us
with the physical street address where your Equipment will be located and your Services will be provided. A post
office box does not constitute a physical address and is not sufficient to meet this requirement. You agree to give us
prompt notice of your change of name, mailing address, physical address where your Equipment is located, and
telephone number. You may do this by notifying our Customer Service Center by telephone or in writing at the
phone number or mailing or e-mail address set forth in the first paragraph of this Agreement.
B. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail,
on your billing statement, as a bill insert, via broadcast on a television channel, through publication on the website
set forth in the first paragraph of this Agreement, by telephone or by any other reasonable means. If we send you
notice by mail, on your billing statement or as a bill insert, it will be considered given when deposited in the U.S.
Mail, addressed to you at your then-current billing address in our records. If we send you notice via broadcast on a
television channel or through publication on the website set forth in the first paragraph of this Agreement, it will be
considered given when first broadcast or published. If we send you notice by telephone, it will be considered given
when personally delivered to you or when left as a message at your then-current phone number in our records.
Unless otherwise specified in this Agreement, any notice required or permitted to be given by you under this
Agreement shall be in writing and shall be sent by first class mail addressed to us at the mailing address set forth in
the first paragraph of this Agreement, and shall be deemed given when received by us at such mailing address.