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Troubleshooting Tables
Reference
Locks
Buying a Pay-Per-View Program
Menus
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You may not have locked the
receiver.
You must lock the receiver to apply any lock
that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
You may not have written down
the password.
Call the Customer Service Center at 1-800-
333-DISH (3474).You must be able to verify
your account information with the customer
service representative.
What Is Happening Possible Reason What to Do
Someone orders a Pay-Per-
View program without your
permission.
You may have been away from
the receiver, and someone else
used it.
Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-Per-
View purchases, whether or not you authorize such
purchases. If you lock Pay-Per-View purchases,
then anyone who wants to order a Pay-Per-View
program must enter the password.
You find that you are not able to
order a Pay-Per-View program.
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
Connect each receiver to a phone line or a
broadband Internet connection for Pay-Per-View
ordering using the remote control.
You find that you are not able to
cancel a Pay-Per-View
program.
You ordered a Pay-Per-View
program, and then decided not to
watch it.
You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear on all of the
receivers.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
If you want to watch a Pay-Per-View program on
TVs connected on each receiver, you must order the
program for each receiver but you only pay for the
program once.
What Is Happening Possible Reason What to Do
You were using a menu, and it
suddenly closed.
You may not have done anything
with the remote control or front
panel buttons for several
minutes.
The receiver has a time-out feature that
closes any menu after several minutes of no
activity. This will discard any changes you
have made, but otherwise does no harm to
the receiver. Start over again.