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Appendix
147
Residential Customer Agreement
F. Additional Tuners and Receivers. We may allow you to place additional receivers on your account in our sole
discretion. Each additional receiver will be authorized to receive the same Services as your initial receiver. This
option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same
residence and are continuously connected to your same land-based telephone line. Unless otherwise specified in
the customer agreement(s), if any, applicable to the promotion(s) pursuant to which you are receiving Services and/
or Equipment, DISH Network will charge you a monthly additional outlet programming access fee ("Additional Outlet
Programming Access Fee") for each tuner activated on your account beyond the first. If you desire to receive
Services at two different residential locations, you must open a separate account for each location. You agree that
you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH
Network receivers that are not all located in the same residence and connected to your same land-based telephone
line. If we later determine that you did, we may disconnect your Services and, in addition to all other applicable fees,
you agree to pay us the difference between the amounts actually received by us and the full retail price for the
Services authorized for each DISH Network receiver on your account.
G. Changes in Services Offered. We reserve the right to add, delete, rearrange and/or change any and all
programming, programming packages and other Services that we offer, and our prices and fees related to such
programming, programming packages and Services at any time, including without limitation during any term
agreement period to which you have agreed under the terms and conditions of any other agreement with DISH
Network. If a change affects you, we will provide you notice of such change and its effective date. In the event that
we delete, rearrange or change any programming, programming packages or other Services, you understand and
agree that we have no obligation to replace or supplement any programming, programming packages or other
Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and
agree that you will not be entitled to any refund because of a deletion, rearrangement or change in the contents of
any programming, programming packages, or other Services previously offered.
H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time
of renewal. You may not downgrade your Services during the term of a multi-month subscription.
2. BILLING POLICIES AND PAYMENTS FOR SERVICES
A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are
now or may in the future be assessed in connection with any Services you receive from us. Unless you prepay for a
multi-month subscription to Services, we will bill you each month, in advance, for most Services and in arrears for
other Services such as pay-per-view ordered by you or anyone who uses your Equipment, whether with or without
your permission, until you cancel your Services. Bills you receive will show the total amount due, the payment due
date, payments, credits, purchases and certain other charges to your account.
B. You agree to pay us in full monthly by the payment due date indicated on your bill for your Services and for any
other charges due and owing to us, including without limitation any fees named in this Section 2. If you do not pay
your bill in full on or before its due date, you agree to pay an administrative fee for late payment ("Late Payment
Fee") as described below. Other fees and charges may also be assessed, including without limitation a returned
payment fee ("Returned Payment Fee") in the event such non-payment arises from non-sufficient funds. If you
request a duplicate billing statement, you will be assessed an additional fee (also referred to as a "Transaction
Fee"). You may submit your payment by mail, on our website, through our autopay program, by calling a DISH
Network customer service representative or by any other means we may designate. If payment is made by calling
a DISH Network customer service representative, a fee will be assessed ("Live Operator Payment Fee") as
described below. If partial payments are made, they will be applied first to the oldest outstanding bill. We do not
assume the risk of undelivered mail. If you send checks or money orders marked with a designation such as
"payment in full," we can accept them without waiving any of our rights, including without limitation our rights to
collect any other amounts owed by you, notwithstanding your characterization of such payment. DISH Network
does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a
finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered
by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting
agencies. If you do not pay your bill in full by its due date, or if you at any time otherwise fail, neglect or refuse to
make timely payment for your Services, we have the right to disconnect your Services at any time thereafter, in our
sole discretion, and in such event we shall be wholly relieved from any and all of our duties and obligations under
this Agreement. If your Services are disconnected for non-payment or for any other reason, DISH Network may
require you to pay, and you agree to pay, all past due charges, a fee for reconnection ("Restart Fee"), a deposit
equal to a minimum of two month's service charges and all outstanding balances accrued through the date of such
disconnection, before we reconnect your Services. Unless required by applicable law, deposits will not be held
segregated from other funds and shall not earn or accrue interest. Promotional pricing is valid only at time of
installation. Additional charges may apply for you to upgrade your Services or Equipment after installation or for
non-standard installations.
C. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any
amount owed to us, at our option we may suspend any or all Services until we receive payment in full of all past due
amounts, and/or convert your annual or other multi-month subscription to a monthly subscription. If we convert your
multi-month subscription to a monthly subscription, we will first apply the amount you paid for your multi-month
subscription to any past due amounts and then any remaining amounts to any obligations you incur in the future.
D. If we use a collection agency or attorney to collect any money you owe us or to assert any other right which we
may have against you, you agree to pay the reasonable costs of collection or other action. These costs might
include, but are not limited to, the costs of a collection agency, reasonable attorney's fees and court costs. If there
are billing errors or other requests for credit, you may contact our Customer Service Center by telephone or in
writing. You must contact us within twenty (20) days after the date you receive the billing statement for which you
are seeking corrections. Failure to timely notify us of a dispute shall constitute your acceptance of the corresponding
bill. Undisputed portions of a billing statement must be paid before the next billing statement is issued or you agree
to pay an administrative fee for late payment. All payments for Services must be made directly by you to us. For