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Reference
129
Troubleshooting Tables
Changing Channels
Remote Control
078, 079,
080
You may not have connected the
receiver to an active telephone line
or broadband Internet connection, or
the telephone line or Internet
connection may be defective.
Connect the receiver to an active telephone line or broadband
Internet connection. Make sure that the telephone line or Internet
connection to which you connect the receiver is working
properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active telephone line or broadband
Internet connection. The receiver uses the telephone line to
make toll-free calls (when the phone is not in use) or the Internet
connection to send purchase information to DISH Network.
093
You may have selected the Reset
Factory Defaults option.
IIf you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select No.
What Is Happening Possible Reason What to Do
You enter a desired channel
number. The channel changes,
but the new channel is not
exactly the channel you
entered.
• You may have made a
mistake entering the
channel number, or the
channel number you
entered may be invalid. If so,
the channel displayed is the
closest possible to the
channel you entered.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels
that are not on the applied
list.
• Carefully try entering again the channel number
you want.
• Reset the receiver (page 122).
•Press
GUIDE on the remote control and change
the Favorties List.
When changing channels, using
the Program Guide, Browse, or
other channel lists, some of the
channels you subscribe to are
not listed.
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the
receiver to hide adult
channels or to hide locked
channels, these channels
are not displayed in the
Program Guide or other
channel lists.
• If you want to subscribe to a channel, go to
www.dishnetwork.com/myaccount
, select the
Customer Support option from the receiver’s
menu, or call the Customer Service Center at 1-
800-333-DISH (3474).
• Press GUIDE on the remote control, and press it
again until it says All Chan at the top of the
screen.
• Change the Hide Adult or Hide Locked setting to
include these channels in the Program Guide and
other channel lists.
What Is Happening Possible Reason What to Do
You cannot find the remote control. N/A
Use the receiver front panel Control
Buttons to control the receiver until you
find the remote. If the remote control is
permanently lost or too damaged to
use, call the Customer Service Center
to order a replacement.
Message
Number
Possible Reason What to Do