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Troubleshooting Tables
Reference
Hearing a Program
You set up an event timer, but
the timer does not operate at all.
• You may have several timers
set up for the same time and
the event timer you set is at a
lower priority than others.
• Check the Priorities as described on page 62.
• You may have selected New
Episodes and the timer you
set was for an episode that is
not new.
• Check the Timer Frequency as described on
page 62.
•See Reasons Why Timers are Skipped on
page 64.
You set up a DishPASS timer
and you notice that you have no
space left on your My
Recordings.
The DishPASS timer may have
included more matching
programs than what you
expected.
Delete that DishPASS timer and begin again. See
page 67.
You stop the operation of an
event timer for one showing of a
program that is repeated (such
as a regularly scheduled
program), but the timer
operates for the next showing.
Stopping the event timer applies
only to the current showing of the
program.
To stop all operations of a repeated event timer, you
must delete the event timer.
Note: The receiver deletes a Once event timer
when it operates.
You try to set up a manual event
timer. The receiver displays an
Error message.
You may have tried to set a
manual event timer with invalid
start or stop times.
Review the information on manual event timers on
page 66.
The receiver does not display
the program name for a manual
event timer.
The receiver may not be able to
display a program name for a
manual event timer.
Use the Program Guide or a printed schedule to find
the program name.
You set an event timer.
The event timer misses the
beginning or the end of a
program.
The program may have started a
little earlier than scheduled, or it
may have run over its scheduled
ending time.
• Use the Start Early & End Late options, except for
a Pay-Per-View event.
• Use a manual event timer to start any event timer
at the times you set yourself, except for a Pay-
Per-View event.
What Is Happening Possible Reason What to Do
The receiver’s front panel power
light is on and there is a good
picture on the TV set, but you do
not hear any sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
• Check the volume level on the TV or audio
device. Turn off the mute or turn up the volume,
as required.
• Check the audio connectors and cables from the
receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select
Dolby Digital/
PCM
for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language
with a program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the
MENU button on your remote. From the
Main Menu, select
Preferences, then Alternate
Audio
, and choose the language that you prefer.
What Is Happening Possible Reason What to Do