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Troubleshooting Tables
Reference
When you press a button on the remote
control, the receiver does not do what
you expect.
• The remote control may be
missing batteries, the batteries
may be incorrectly placed in the
remote, or the batteries may be
weak or dead.
• The remote control may be in the
wrong mode.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
• Press the mode button for the device
you want to control.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
Your UHF Pro remote control does not
work well from far away.
You may be experiencing UHF
interference from objects near your
receiver antenna.
• Make sure the remote control
antenna is connected to the R
EMOTE
A
NTENNA port on the receiver’s back
panel.
• Make sure the remote control
antenna is not touching any other
equipment or any back panel
connections on your receiver.
Provide space above the receiver so
the antenna can be installed straight
up.
• Place the receiver higher than the
other equipment in your
entertainment center.
• Move the antenna away from the
back of the entertainment center
wiring and other electronics using a
short piece of coaxial cable (3 to 5
feet).
• Connect an F-connector attenuator
between the receiver’s R
EMOTE
A
NTENNA port and the remote control
antenna. Refer to page 75.
• Change the UHF Frequency of the
remote control. Refer to page 74.
When you press the remote control
POWER button to turn the receiver on,
the receiver front panel power light
does not light up.
• The remote control may be in the
wrong mode.
• Other lights are too bright.
• Press the mode button for the device
you want to control.
• Try other remote control buttons to
see if the receiver is responding.
• Remote control is not operating
properly or the batteries are weak or
dead.
• Replace the remote batteries with
fresh ones.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• The remote control(s) may not be set
to the address(es) used by the
satellite receiver.
• Make sure the remote control(s) are
set to the same address(es) used by
the satellite receiver. See page 72
for information on changing the
remote control address.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
• If the receiver is in Single Mode, the
TV2 indicator will not light.
• This is normal. No action required or
switch to Dual Mode.
You use an IR extender (not a “mouse
tail”), and it does not seem to work.
• The IR sensor on the extender that
receives the remote control signals
may not be facing the remote control.
• Make sure that the extender that
receives the signal from the remote
control is facing the right way, so that
the IR sensor can receive the remote
control signals.
What Is Happening Possible Reason What to Do