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133
Troubleshooting Tables
Favorites Lists
Timers
What Is Happening Possible Reason What to Do
You press the remote GUIDE
button while the Program Guide
is displayed. You find that you
can apply only the All Chan, All
Sub, or All HD list.
If you have not added channels
to any custom Favorites List, you
will be able to apply only the All
Chan, All Sub, or All HD lists.
You must add channels to a custom Favorites List
before you can apply it.
You try to change the
All Chan, All Sub, or All HD list.
The receiver displays an
ERROR message.
The receiver will not allow you to
change the All Chan. All Sub, or
All HD lists.
Choose another list to change. The All Sub list
includes all channels that are part of your
subscription. The All HD list includes all high-
definition channels that are part of your subscription.
You try to apply an empty
Favorites List. The receiver
displays an ERROR message.
The receiver will not allow you to
apply an empty list.
Choose another list to apply, or add at least one
channel to the empty list.
A Favorites List does not show
channels that you know you
have added to it.
If you have set the receiver to
hide adult channels or hide
locked channels, these channels
are not included in the Program
Guide or other channel lists.
Change the Hide Adult or Hide Locked setting on
your receiver if you do not want these channels
excluded from the Program Guide or other channel
lists. Refer to page 48.
What Is Happening Possible Reason What to Do
You try to set up an event timer
and the receiver displays a
message noting that the
program is locked.
You must enter the password
before you can create an event
timer for a locked program.
To create an event timer for the program, first enter
the password.
You try to set up an event timer
and the receiver displays a
message noting that the
program is a Pay-Per-View
event.
You must order a Pay-Per-View
event before you can create an
event timer for it.
To create an event timer for the event, first order it.
You try to set up an event timer,
but the receiver displays an
Error message giving you the
option to delete an event timer
that was set up earlier.
You already have set up the
maximum number of event
timers.
To create a new event timer, delete one of the event
timers you set up earlier.
You set up an event timer, but
the receiver does not tune to the
channel of the program, or does
not record the program.
You may have set up a
Reminder, but what you should
have set up is an Auto-Tune or a
DVR timer.
Remember that a Reminder just reminds you that
the program is about to start. An Auto-Tune timer
reminds you and tunes the receiver to the program.
A DVR timer reminds you, tunes the receiver, and
records the program to the receiver’s hard drive. A
DVR timer can operate only if the receiver memory
has enough space.
You set up an event timer for a
program that is repeated (such
as a regularly scheduled
program), but the timer does not
operate for a showing of the
program.
• You may have set up a timer
with an incorrect frequency.
• You may have set up a
duplicate timer.
• The timer may not be current.
Remember that a Once event timer operates just
one time. A Mon.-Fri. event timer operates Monday
through Friday on the same channel at the same
time. A Daily event timer does the same, Monday
through Sunday. A Weekly event timer operates
once a week on the same channel at the same time.
All Episodes timers will record all episodes of that
program, while New Episodes timers will record only
the current season. A DishPASS timer records
programs matching your DishPASS search term.
See Reasons Why Timers are Skipped on page 64.