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Reference
131
Troubleshooting Tables
Program Guide or the Browse Banner
• The IR cable on the extender that
sends the signal to the receiver
may not be right in front of the IR
sensor on the receiver front panel.
• Make sure that the IR cable on the
extender that sends the signal to
the receiver is right in front of the IR
sensor on the receiver front panel,
so that the receiver IR sensor can
receive the signals.
• If doing the above does not solve
the problem, contact the
manufacturer of the extender for
assistance.
• You are using Remote Control 2
which does not transmit IR
signals.
• Use an IR extender only with
Remote Control 1, which uses IR
signals.
• Use the correct remote control.
What Is Happening Possible Reason What to Do
In the Program Guide, some channels
have a red background.
Red means that you have not
subscribed to that channel. You must
subscribe to a channel before you can
tune the receiver to it.
• If you want to subscribe to a
channel, go to
www.dishnetwork.com/myaccount
,
select the Customer Support
option from the receiver’s menu, or
call the Customer Service Center at
1-800-333-DISH (3474).
• Reset the receiver (page 122).
You try to display future programs in
the Program Guide or Browse Banner,
but you cannot.
The Program Guide and Browse
Banner can display the scheduled
programming for up to nine days.
Try displaying the Program Guide
again later. By that time, it may show
programs for the time and date you
want.
You try to display programs that have
ended in the Program Guide or
Browse Banner, but find you cannot.
The Program Guide and Browse
Banner can display only programs that
have not yet ended. These features
cannot display a time earlier than the
present.
Contact the program providers (for
example, the channel or network
affiliate that broadcast the program) for
details on past programs.
When you are using the Program
Guide or Browse Banner, some
channels are missing.
• You may have applied a Favorites
List other than the list named All
Chan.
• You can change the applied
Favorites List while using the
Program Guide by pressing the
remote control
GUIDE button.
You can choose another custom
Favorites List, the All Chan list,
which includes all the channels,
the All Sub list, which includes all
subscribed channels, and the All
HD list, which includes all
subscribed HD channels.
• You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels
• Unlock the receiver for the
Program Guide to display adult
channels.
What Is Happening Possible Reason What to Do