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Appendix
145
2
A Customer Service Representative will assist you.
3 If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
4 You will be given the appropriate address for which to return your equipment. Whether under warranty or
not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see
the Advance Exchange Program below.
5 Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items
returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions
given to you by the Customer Service Representative.
6 Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to
return the equipment. To avoid confusion and misunderstandings, shipments without an RA number
clearly visible on the outside of the box will be returned to you at your expense.
DISH Network’s Exchange Programs
DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you
(depending upon where you live, it could take three to five business days). Along with replacement equipment, you
will receive a prepaid shipping label and instructions on how to return the defective equipment. The shipping charge,
for receiving replacement equipment and returning the defective equipment, is a one-time fee based on DISH
Network's
competitive bulk shipping rates (additional charges may apply outside of the continental US). This fee
will be charged to your billing account or your valid credit card. If you do not ship the defective equipment to DISH
Network within ten days after receiving the replacement, your billing account or credit card will be charged the market
price of the replacement. If you return the defective equipment after ten days, you will receive a full refund less an
administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the
standard repair fee for the replacement. If damage to the defective equipment is found, which DISH Network in its
sole discretion determines has voided the warranty, or makes the equipment unrepairable, billing account or credit
card will be charged the market price of the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment
you will be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective
equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost
(additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the
standard repair fee for the replacement. If damage to the defective equipment is found, which DISH Network in its
sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or
credit card will be charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver,
cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation
of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase
date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.