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Chapter 11 Troubleshooting
11-8
11.3 Troubleshooting Questionnaire
When problems have been met during operation of the MASTER-K120S series, please write down this Questionnaires and contact the
service center via telephone or facsimile.
y For errors relating to special or communication modules, use the questionnaire included in the User’s manual of the unit.
1. Telephone & FAX No
Tell) FAX)
2. Using equipment model:
3. Details of using equipment
CPU model: .( ) OS version No.( ) Serial No.( )
KGLWIN version No. used to compile programs: ( )
4.General description of the device or system used as the control object:
5. The kind of the base unit:
− Operation by the mode setting switch ( ),
− Operation by the KGLWIN or communications ( ),
− External memory module operation ( ),
6. Is the ERR. LED of the CPU module turned ON? Yes( ), No( )
7. KGLWIN error message:
8. Used initialization program: initialization program ( )
9. History of corrective actions for the error message in the article 7:
10. Other tried corrective actions:
11. Characteristics of the error
y Repetitive( ): Periodic( ), Related to a particular sequence( ), Related to environment( )
y Sometimes( ): General error interval:
12. Detailed Description of error contents:
13. Configuration diagram for the applied system: