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IP Office ContactStore 7.8 Page 17
15-601038 Issue 4b (06 July 2009)IP Office
Installation: Installing ContactStore
2.3 Testing the Recording Operation
Once you have installed and configured the ContactStore, you need to verify that the recorder is storing and indexing
recordings correctly.
Testing the recording operation
You are now in a position to make test calls to verify correct operation. You should make calls using each of the stations
and call types you have configured to be recorded and passed to ContactStore. This test will confirm basic setup.
You should also check the recording and tagging of any complex call scenarios to be used. These include various
transfers, conferences, and so on. This test is recommended to ensure that any configuration problems are discovered
early.
To test the recording operation of the ContactStore server, you must replay the recordings. ContactStore performs replay
of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V5.0 and higher. The
following sections describe how to set up your browser and how to access the application.
· Configuring your Browser .
· Adding ContactStore to a Zone .
· Accessing Search and Replay .
Monitoring the system
Monitor the system status regularly over the first few days of operation to confirm that utilization levels and storage
volumes are in line with your expectations. You can reconfigure or add additional storage if necessary.
2.3.1 Configuring your Browser
The Search and Replay page downloads an ActiveX control, which it uses to decompress the audio for replay. If your
default security settings prohibit downloading such controls, you need to provide a means of getting the ActiveX control
to your users' desktops. Internet Explorer (IE) determines rights by putting web servers into zones and then granting
those zones specific rights.
To access and use the page, the zone needs the following rights:
· Run ActiveX controls and plug-ins.
· Script ActiveX controls marked safe for scripting.
· ActiveX Scripting.
· Download signed ActiveX controls.
· On Windows Vista you must also clear the Enable Protected Mode checkbox.
Your Intranet zone and/or the Trusted Site zone may already be assigned these rights. If so, you need to verify that the
ContactStore is in one of these zones .
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