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IP Office ContactStore 7.8 Page 45
15-601038 Issue 4b (06 July 2009)IP Office
IP Office/Voicemail Pro Configuration: Automatic Recording Options
To set automatic call recording for a user:
1.Open IP Office Manager and load the configuration from IP Office.
2.In the Navigation pane, click User.
3.Select the required user.
4.Select the Voice Recording tab.
5.From the Record Inbound and Record Outbound drop-down lists select the recording frequency required.
· None: Do not record.
· On: Record all calls if possible.
· Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.
· xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.
· For inbound calls, recording will not take place if the call also goes to normal voicemail.
6.Specify the destination for the recordings. By default, this is a user's own mailbox. For ContactStore, select Voice
Recording Library (Auto).
7.Click OK.
8.Click to send the configuration back to the IP Office.