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IP Office ContactStore 7.8 Page 43
15-601038 Issue 4b (06 July 2009)IP Office
IP Office/Voicemail Pro Configuration: Manual Call Recording
A call is recorded if the user presses the programmed DSS key during any call. The caller will hear an announcement that
the call is being recorded if the mandatory call recording warning is active. See Call Recording Warning .
Using Short Codes
The short code feature "Call Record" can be used to trigger recording of calls into the user's designated mailbox. The
example short code (*95) can be set up as a user short code or a system short code. In either case it will trigger
recording
Field
Contains...
Code
*95
Feature
Call Record
Telephone Number
[Leave blank]
Line Group Id
0
To use the short code
1.During a call, put the caller on hold.
2.Dial the short code. The call is automatically reconnected and recording begins.
Recording Location
The IP Office Manager can be used to specify where recordings triggered by a user are placed:
To configure a user's recording options:
1.Open IP Office Manager and load the configuration from IP Office.
2.In the Navigation pane, click User and select the individual user.
3.Select the Voice Recording tab.
4.In Manual Recording Mailbox, select from the list the mailbox that is to be used to contain recordings triggered
by the user. For ContactStore, select Voice Recording Library (Manual).
5.Click OK.
6.Click to merge the configuration change back to the IP Office.
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