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IP Office ContactStore 7.8 Page 59
15-601038 Issue 4b (06 July 2009)IP Office
Search and Replay: Accessing Search and Replay
8.2 Searching for Calls
Search filters can be used to find specific records. As you search for calls, keep in mind:
· Searching on the basis of the details of one or more of the "parties" involved in the call is the most common way
to find the calls you are looking for. This will find calls to or from a station, number, or name (partial or entire)
that you enter.
· You will find that Incl (includes) is the most useful search method when searching for calls involving specific
parties.
· If you select the blank option in the drop-down box, any existing entry in the text box next to it will be retained. It
won’t be applied to the current search, but it makes it easy to add it back into the search criteria later.
· If a recording has a blank entry for a field, it is listed as "N/A" (not available). You cannot, however, search for
such records by specifying "starts with N" or "ends with A" or "includes N/A" in the Search field; this tag is not
present in the database.
To search for calls:
1.Use the calendar controls at the upper left to specify the date and time range. Time and date reference when the
call segment started.
2.Use the drop-down boxes for each criterion, for example, Parties, to specify the operand, such as = equals
(numeric fields only).
The drop-down box lists the following operands:
Drop-down
Meaning
No criteria
=
Equals (numeric fields only)
<
Less than (numeric fields only)
>
Greater than (numeric fields only)
Incl
Includes or Contains (string fields only)
Starts
Starts with (string fields only)
Ends
Ends with (string fields only)
3.In the corresponding text box, enter the specific criterion, such as 3.
4.Select Search to execute the specified search.