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IP Office ContactStore 7.8 Page 71
15-601038 Issue 4b (06 July 2009)IP Office
Appendix: Alarms
9.4 Trouble Shooting
9.4.1 Installation Problems
My install CD doesn't autorun in Windows
Use Explorer to view the contents of the CD. Double-click the setup icon to start the program.
9.4.2 Trouble Shooting Tools
When problems occur, check the following:
· Emailed Alarms and Events
If you have been using the email settings to have alarms and events forwarded to one or more email addresses,
you should check these carefully. As well as checking the contents of messages you have received, also check for
days when the nightly message has not been received.
· Alarms and Events Page
This page within the administration application provides a wealth of information on problems that the system has
detected.
Review the alarms carefully. If the problem is not immediately apparent, consider viewing all alarms-including those that
have previously been cleared. It may be that someone has cleared an alarm without addressing it or realizing its
significance.
· Web Log Files
Check for errors being reported in log files within the following directories beneath the installation path on the
ContactStore server:
· \logs
· \tomcat5525\logs
The following table gives more details about these log files.
Log File
Naming convention
Default
Level
Levels
Supported
To change level
cscm.log
Current day’s file is
cscm.log and previous
days are date
stamped.
INFO
DEBUG, INFO,
WARN,
ERROR
a) Permanently from next time service starts:
1.Edit the file (or create it if it does not exist)
\properties\csipo.properties
2.Add the line log.level=DEBUG, replacing DEBUG
with any of the levels supported as shown to the left.
3.Reboot the server or restart the ContactStore service
to have this setting take effect.
b) Temporarily, until you change it again or the service
restarts:
1.Log in to the admin application.
2.Go to:
http://myservername:8888/log?level=DEBUG
replacing DEBUG with any of the levels supported as
shown to the left.