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IP Office ContactStore 7.8 Page 44
15-601038 Issue 4b (06 July 2009)IP Office
6.4 Automatic Recording Options
The IP Office system can be configured to automatically record calls based on the user, hunt group, incoming call route
or account code.
Trigger
Incoming
Outgoing
Default Recording
Destination
Duration*
Incoming Call Route
None
For the call duration.
Hunt Group
Hunt group mailbox
Until ended or transferred
to a user outside the hunt
group or its overflow
group.
User
User mailbox
Until the user ends or
transfers call.
Account Code
User mailbox
Until the user ends or
transfers calls.
· Individual calls may match several recording criteria. Where that is the case, the following applies:
· If the destinations for the recordings are different, separate recordings occur with the durations are indicated
above.
· If the destinations for the recordings are the same, a single recording is made using either the incoming call
route, hunt group or user duration in that order or priority.
· Multiple recordings of the same call use multiple voicemail channels.
· Time profiles can be used to control when automatic call recording is used.
· For inbound calls recording will not take place if the call goes to normal voicemail.
· Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound and
outbound calls.
· A mandatory setting can be used to return a busy tone when call recording is triggered but no voicemail ports are
available.
· Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of
the original call route destination.