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IP Office ContactStore 7.8 Page 7
15-601038 Issue 4b (06 July 2009)IP Office
ContactStore Overview:
1. ContactStore Overview
This documentation covers version 7.8 of ContactStore for IP Office, supported in conjunction with IP Office 5.0 and
higher with Voicemail Pro 5.0 and higher.
The standard call recording facilities provided with IP Office and Voicemail Pro can be extended further by using
ContactStore. ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval. Any
recordings that you instruct Voicemail Pro to 'send to the Voice Recording library' are placed in a database.
ContactStore for IP Office (referred to as ContactStore from now on) is provided with the Voicemail Pro software CD set
and has an inbuilt 90 day trial license. A fully featured ContactStore system can be installed and used for 90 days from
the creation of the first recording. After this time the system will stop taking recordings until a license is purchased and
installed into the IP Office. All of the existing recordings can be accessed but no new ones can be made.
It is important to understand how the ContactStore operates so that you can best maintain and update it. This section
takes you from an overview diagram through to a detailed discussion of the operation of the system.
ContactStore complements the voice recording capabilities of Voicemail Pro. It stores and catalogs the recordings so that
they are easily accessible. Any recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are
placed in a folder that is visible to ContactStore. ContactStore checks this folder every few seconds and if it finds a new
recording file there, it:
· Reads the information about the recording from the file.
· Compresses the audio to 16kbps G.726 format.
· Stores the resultant file in the configured ContactStore hard disk, either on a separate server or in a specified
partition.
· Updates its integral database with details of the recording.
· Deletes the original .wav file from the handover directory.