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IP Office ContactStore 7.8 Page 72
15-601038 Issue 4b (06 July 2009)IP Office
9.4.3 System Administration Page Problems
You may encounter problems as you access and use the System Administration application. This section lists those
problems and provides steps to take to correct them.
Cannot access the System Administration pages
If you cannot access the System Administration pages, try the following:
· Ping the server to confirm that connectivity is possible. If not, trace the network connections between client and
server and double-check the server's IP address, default gateway etc.·
· Use the numeric dot notation IP address instead of the hostname. If this works, then the hostname is wrong or
cannot be translated by your DNS services. You may need to use a fully qualified node name, such as
contactstore.bigco.com.·
· Use the browser on the server itself to access http://localhost:8888. If this works, then the problem is in the
network between server and client. If it does not work, then the problem may be with the Tomcat web server
which runs as a Windows service called 'ContactStore'. Check that the service ContactStore is running.
· Verify that the PostgreSQL database service is running on the server.
Cannot log in
If you have trouble logging in, double-check the state of Caps Lock and ensure the password is being entered with the
correct case
If you can log in under another account, reset the password of the account that is having problems.
Change Password page appears but not Contents Page
If you managed to set a new password you will need to use this for all subsequent logins, even if you did not reach the
main Administration page.
Web pages appear "untidy"
If the forms on the System Administration pages and/or Search and Replay page appear to be out of alignment; fields
are truncated; headings or lines that, according to the screens shown in this document, should be on one line actually
split across two lines, check your desktop properties. If set to Large Fonts (120dpi), this will impact all website accesses
not just the ContactStore pages.
To correct display issues:
1.Right-click your desktop and select Properties.
2.On the Settings tab, click Advanced and set the DPI Setting to 96dpi.
On new laptops, especially those with 1400x1050 resolution screens, the DPI is often set to 120dpi. Using too small a
window or too large a type (View > Text Size in Internet Explorer) can make the columns and headings on the web pages
wrap where they would not normally.