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IP Office ContactStore 7.8 Page 73
15-601038 Issue 4b (06 July 2009)IP Office
Appendix: Trouble Shooting
9.4.4 Email Alarm Problems
Invalid entries in any one of the parameters used to define the email settings will result in errors.
To check for invalid entries:
1.Use the settings from ContactStore to set up a standard mail client.
2.Send a message using the account specified to prove that the settings in ContactStore are valid.
If email messages have been working and then stop without any of the settings having changed, verify that nothing has
changed on the mail server. This problem occurs, for example, if your password has been reset or changed on the mail
server.
If the ContactStore is not sending email messages, it may not be able to access the SMTP server or POP server. Check
the network connections to the ContactStore.
9.4.5 ContactStore to VoiceMail Pro Problems
ContactStore continually polls the folder into which Voicemail Pro places recordings. ContactStore identifies this folder
from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir
If there seems to be a problem between ContactStore and Voicemail Pro:
· Verify that the registry key exists and is set to the expected folder.
· During recording, check the folder <Voicemail Pro installation folder>/VM/VRL to see if Voicemail Pro is
writing files to the correct folder.
· Make the Voice Recording Library on the VMPro server visible as a network share and that the ContactStore
service can read and write to this share.