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IP Office ContactStore 7.8 Page 35
15-601038 Issue 4b (06 July 2009)IP Office
Administration of User Accounts: Creating a New Account
· 4000-4019
User can replay calls owned by any agent in the range 4000-4019. This is a typical entry for a
supervisor in a call center in which agent ranges are assigned to teams.
· 4000,4003,4010-4019,4124-4128
Mixture of ranges and individual numbers. This is a typical "real-world" scenario for a supervisor in a
call center where the originally assigned numbering plan has been added to over the years.
· 1000-9999
Blanket coverage of all 4-digit station/agent numbers. This is a typical entry for a senior manager
with search and replay rights over all recordings.
2.Click Enter and Stay Open to save the account definition and keep the window open to create additional user
accounts. Click Enter and Close to save the account definition and close the window. Click Close Window to quit
without changing the account definition.
5.5 Changing Your Password
Unless using an account authenticated using Windows Domain Authentication , when your account is created, it will
have a blank password. You are automatically asked to change the password the first time you attempt to login. You
should change your password regularly.
To change the password:
1.Select Change Password at the top right of any administration page. The Change Password prompt is opened.
2.Enter your Old Password.
3.Enter your New Password.
4.Enter the new password again to Confirm New Password.
5.Click OK.
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