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IP Office ContactStore 7.8 Page 25
15-601038 Issue 4b (06 July 2009)IP Office
Configuring ContactStore Settings:
· If you only have a single ContactStore server, you can leave this at the default. If you have more
than one ContactStore server in your enterprise, verify that each has a different string set for this
label root so that media produced by each system can be clearly distinguished from each other.
· If you change this setting while a DVD is being written, the system will stop writing to that disk.
Insert a new one, which will be labeled with the new name. The sequence numbers after the name
will continue to increase rather than be reset to 0000.
· Retain call details for (months)
At some point, the size of the call details database will become either unmanageable or will fill the
available disk space. Specify, in months, how long call detail records are retained before they are purged
from the system. This ensures that the database stabilizes at a finite size.
· Purging is carried out at, or shortly after, 1:00 each morning and does not impact recording or
replay.
· Alarm Notification
These settings are used to allow sending of alarms and events via email. Emails are only sent every 10
minutes at most.
· SMTP Mail "From" Address
Set the name from which alarm email messages originate, for example, "ContactStore Head Office."
Confirm that you are receiving emails correctly after you make any changes to these settings.
· SMTP Mail Server
Enter the name of the SMTP mail server on which you have established an email account that the
ContactStore can use to send email messages regarding alarms and events. If you leave this blank, the
system will not send email messages when alarms occur. If you leave this setting blank, you can leave
the remaining settings on this page blank.
· SMTP Username
Leave this blank unless your SMTP server requires that any sender be authenticated. If required, set the
username of the SMTP account here.
· SMTP Password
Leave this blank unless your SMTP server requires that any sender be authenticated first. If required, set
the password of the SMTP account here. The password is masked when entered in this field.
· Send alarm/event emails to
Specify the email addresses to which alarm and event messages should be sent. Separate multiple
addresses with a semi-colon (;). The email recipient can be a local system administrator, a manned help-
desk and/or suppliers' support desks if you have a support agreement that includes this facility. The
system sends an email message each time an alarm occurs or is cleared. It also sends an email once per
night to let you know it is still operating. Failure to receive the nightly email message should be
investigated; it could indicate that the server has failed.
· SNMP Read Community
You can use an SNMP monitoring system such as HP OpenView to monitor IP Office ContactStore. To do
so, set the name of the SNMP Read Community. The recorder will then respond to SNMPV1 Get
messages. The MIB files for the recorder specific variables are provided on the installation CD.
· For security reasons, recorders:
· Do not allow "well known" community names like private or public
· Do not respond to SNMP Gets until a community name has been set
· Do not use the usual port of 161, but instead use 2161.
· SNMP Trap Destination
Enter the IP address (if any) that SNMP traps should be sent to.