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IP Office ContactStore 7.8 Page 3
15-601038 Issue 4b (06 July 2009)IP Office
Contents
Contents
ContactStore Overview1.
..................................................................... 81.1 License
..................................................................... 91.2 Functional Components
..................................................................... 101.3 Recordings
..................................................................... 111.4 Internal Database
..................................................................... 121.5 Licensing
..................................................................... 121.6 Supported Languages
Installation2.
..................................................................... 152.1 Calculating Disk Size Required for Recordings
..................................................................... 162.2 Installing ContactStore
..................................................................... 172.3 Testing the Recording Operation
............................................................................ 172.3.1 Configuring your Browser
............................................................................ 182.3.2 Adding ContactStore to a Zone
..................................................................... 192.4 Upgrading from ContactStore 7.2
..................................................................... 202.5 Upgrading ContactStore 7.8
Accessing ContactStore3.
Configuring ContactStore Settings4.
..................................................................... 264.1 System Overview Page
..................................................................... 274.2 Audit Trail
..................................................................... 284.3 Viewing Alarms and Events
..................................................................... 294.4 Adding Hierarchical File Storage Support
..................................................................... 294.5 Advanced Configuration Options
Administration of User Accounts5.
..................................................................... 335.1 Windows Domain Authentication
..................................................................... 335.2 Use of SSL
..................................................................... 335.3 Session Inactivity Timeout
..................................................................... 345.4 Creating a New Account
..................................................................... 355.5 Changing Your Password
..................................................................... 365.6 Editing an Account
..................................................................... 375.7 Deleting an Account
IP Office/Voicemail Pro Configuration6.
..................................................................... 416.1 Call Recording Warning
..................................................................... 426.2 Changing the Recording Time
..................................................................... 426.3 Manual Call Recording
..................................................................... 446.4 Automatic Recording Options
..................................................................... 496.5 Creating a Call Flow
Administrative Tasks7.
..................................................................... 537.1 Daily Procedures
..................................................................... 547.2 Weekly Procedures
..................................................................... 547.3 Monthly Procedures
..................................................................... 557.4 Backing Up the Database
..................................................................... 557.5 Restoring the Database
..................................................................... 567.6 Backing Up The Voice Recordings
..................................................................... 567.7 Moving to a New PC
Search and Replay8.
..................................................................... 588.1 Accessing Search and Replay
..................................................................... 598.2 Searching for Calls
..................................................................... 608.3 Viewing Results
..................................................................... 618.4 Call Sets
..................................................................... 638.5 Playing a Call
..................................................................... 648.6 Exporting Multiple Calls
Appendix9.
..................................................................... 669.1 ContactStore Version
..................................................................... 679.2 Archiving
..................................................................... 699.3 Alarms
..................................................................... 719.4 Trouble Shooting
............................................................................ 719.4.1 Installation Problems
............................................................................ 719.4.2 Trouble Shooting Tools
............................................................................ 729.4.3 System Administration Page Problems
............................................................................ 739.4.4 Email Alarm Problems
............................................................................ 739.4.5 ContactStore to VoiceMail Pro Problems
............................................................................ 749.4.6 Search and Replay Problems
..................................................................... 779.5 Advanced Security
............................................................................ 779.5.1 Installing Unlimited Strength Encryption
............................................................................ 779.5.2 Changing the Tomcat Port Numbers
............................................................................ 789.5.3 Installing a Signed SSL Certificate
............................................................................ 80
9.5.4 Configuring Viewer and Archive to use
HTTPS
...............................................................................83Index