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IP Office ContactStore 7.8 Page 37
15-601038 Issue 4b (06 July 2009)IP Office
Administration of User Accounts: Editing an Account
· 4000-4019
User can replay calls owned by any agent in the range 4000-4019. This is a typical entry for a
supervisor in a call center in which agent ranges are assigned to teams.
· 4000,4003,4010-4019,4124-4128
Mixture of ranges and individual numbers. This is a typical "real-world" scenario for a supervisor in a
call center where the originally assigned numbering plan has been added to over the years.
· 1000-9999
Blanket coverage of all 4-digit station/agent numbers. This is a typical entry for a senior manager
with search and replay rights over all recordings.
3.Click Enter and Close to save the changes. Click Close Window to quit without changing the account definition.
5.7 Deleting an Account
Any accounts can be deleted. However, there must always be one administrator account. If you need to change the name
of the administrator account you must enter a new administrator account and then delete the account no longer required.
To delete accounts:
1.Click the checkbox in the Select column for each user to delete
2.Click the Delete selected user(s) link.