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Use the Troubleshooting Tables
MENUS
What’s
Happening
What’s Wrong What You Can Do
You’re using a
menu, and it
suddenly closes.
The receiver “times out,” and closesany
menu after several minutes with no
action. This throws away any changes
you make,but the receiver isst ill okay.
Start over again.
Amenuoption
is “grayed out,”
and you can’t
selectit.
Theoptionis fora featurethat maycome
with a future soft ware upgrade.
Ignore the option.
In the Program
Guide, achannel
has a red
background.
• Maybe you haven’t bought the
channel. You must buy a channel
before you can tune the receiver to it .
• Maybe you’ve exceeded your event
limit.
• Maybe there’s a problem with the
channel’s broadcast.
• T o buy achannel , call the Customer Service Center
at 1-800-333-DISH (3474).
• Reviewyourpayperviewpurchasestocheckyoureventlimit. Ifyou’ve
exceeded the limit, call the Customer Service Center.
• Try to tune to the channel later.
The Program
Guide doesn’t
show a picture in
the upper right-
hand corner.
• Maybe you haven’t set up the
Program Guide to show the last
channel you watched in the upper
right-hand corner.
• Maybe you just opened the Program
Guide, or just changed the channel.
•SetuptheProgram Guide to show the last channel you watched in the
upperr ight-hand corner.
• When you first open the Program Guide or when you change the
channel, there may be abrief delay before a picture shows up.
You try to display
future programs
in the Program
Guide or
Browse
Banner, but find
you can’t.
The Program Guide and Browse
Banner can display programs that ’ll
come on for some time into the future,
but not forever.
Check the Program Guide again later. By then, it may show programs
for the time and date you want.
You try to display
programs that
have ended in the
Program Guide
or Browse
Banner, but find
you can’t.
The Program Guide and Browse
Banner can display onlyprograms that
haven’t yet ended. These features
can’t
d
isplay a time before now.
Call the program providers for details on past programs.
When you use the
Program Guide
or Browse
Banner,some
channels seem to
be missing.
• Maybe you appl ied a Favorite List
that’s not the All Chan list.
• Maybe you hid adult channels and
locked the receiver.
• If yoursetup includes a multi-dish
swit ch, maybe you need to do the
Check Switch procedur e.
• You can change the appl ied Favorite List while you use the Program
Guide - just press the remote control Guide button.You can choose
another custom Favorite List, the All Chan list(itincludes all the
channels), or the All Sub list (it includes all the channels you’ve
bought).
• Unlock the receiver to let the ProgramGuide show adult channels.
•DotheCheck Switch procedure (see the installation instructions for
what to do).