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Appendix B
Page 130
Residential Customer Agreement
Effective as of September 1, 2001 until replaced.
THIS DOCUMENT DESCRIBES THE TERMS AND CONDITI ONS UNDER
WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU
DO NOT ACCEPT THESE TERMS AND CO NDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A
NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH
NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND
ITS TERMS AND CONDITIONS WILL BE LEGALLY BI NDING UPON YOU.
IF YOU ARE AN EXISTI NG DISH NETWORK CUSTOMER, YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING
RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF
THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS
TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY W ILL BE
LEGALLY BINDI NG ON YOU.
Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you
with technical and other customer support through the following toll-free number
and email address:
1-800-333-DISH
feedback@echostar.com
or you may write to:
DISH Network
Customer Service Center
P.O. Box 33577
Northglenn, CO 80233
and, for general knowledge, try our website at www.dishnetwo r k.com.
“Dish Network” is a tradem ark of EchoStar Satellite Corporation.
1. THE DISH NETWORK SERVICE
A. Services Defined. DISH Network offers a wide variety of video and audio
programming and other services and we are constantly striving to add new services to our
lineup. For purposes of this Agreement the term “Services” shall mean the program ming
available on DISH Network (whether subscription based or pay per view based) and any
other services that we may provide to consumers either now or in the future. For
purposes of this Agreement the terms “You” or “Your” refer to you, the DISH Network
subscriber.
B. Programming Changes
. Except as otherwise set forth in this Agreement, you
may change your programming selection at any t ime by notifying us. A fee may apply to
such changes (Change of Service Fee). In add i tion, yo u may be charged a fee (Service
Access Fee) if you fail to subscribe to one of DISH Network’s basic programmi ng
packages which include America’s Top 50, A merica’s Top 100/C D, America’s Top 150,
DISH Latino or DISH Latino Dos.