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Residential Customer Agreement
D. If you paid for an annual or other multi-month subscription to any Services and
your account is past due for any amounts owed to us, at our option we may suspend any or
all S ervice until pay me nt is received, an d/or convert your annu al or other multi-month
subscription to a monthly subscription. If we convert your multi-month subscription to a
monthl y subscription, we will first apply the amount you paid for your multi-month
subscription to any past due amounts and then any remaining amounts to future
obligation s. If we elect to offset the amount paid for the remainin g p ortion o f a multi-
month subscriptio n aga inst amounts pas t due, you agree to pay, in add ition to all othe r
applicable fees, the O ffset Fee set forth below for each month and partial month that the
multi-month subscription was previously received.
E. If w e use a collection agency or attorney to collect money you owe us or to
assert an y other right which w e ma y have against you, you agre e to pay the reasonable
costs of collection or other action. These costs might include, but are not limited to, the
costs of a collection agency, reasonable attorney's fees and court costs. If there are billing
errors or other requests for credit, you can contact our Custom er Service Center by
telephone or in writing. You must contact us within sixty (60) days of the time you receive
the billing statement for which you are seeking corrections. Failure to timely notify us of a
dispute shall constitute acceptance of the bill. Undisputed portions of the billing statement
must be paid before the next billing statement is issued to avoid an administrative fee for
late payment. All payments for Services must be made directly by you to us. DISH
Network shall have noobligation to provide Services for which payment is made by you to
a third party.
F. In addition to the amounts due for Services, you agree to pay the fees referenced
below (“Fees”) when applicable. DISH Network reserves the right to increase these Fees
or add additional Fees in the future, in our sole discretion.
Smart Card Replacement Fee $50.00
Additional Receiver Authorization Fee (monthly, per receiver)$4.99
Late Payment Fee $5.00
Change of Service Fee $5.00
Duplicate Billing Statement Fee $2.00
Overnight Delivery Fee $18.00
Restart Fee $25.00
Returned Payment Fee $25.00
Service Access Fee (monthly) $5.00
Offset Fee $2.00
Ledger Request Fee $5.00
Pay-Per-View Autom ated Fee $1.00
Pay-Per-V iew Fee $5.00
3. CANCELLATION OF SERVICE
A. Your Service will continue until cancelled as provided for herein. Your
subscription will be automatically renewed unless you contact us to cancel as provided for
in the next paragraph.
B. You have the right to cancel your Service for any reason at any time by notifying
us via telephone or in writing at the phone number or address set forth on page 1, above.
Please be aware that certain promotional offers have a minimum subscription commitment
(usually 12 months) and if you cancel your service prior to the expiration of that
comm itm ent, certain early termination fees may apply.