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132
Troubleshooting (continued)
Symptom Where to check Page
Playback
Playback does not start. Check that the LOCK indicator is not illuminating.
Are there data in the selected device?
Is the correct playback device selected?
16,117 - 120
122
70
Playback is interrupted
momentarily.
Is the heavy load imposed on the recorder?
The HDD may have a minor error.
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Copy/Archive
Cannot operate the copy
or archive device.
Are the media inserted correctly?
Are the cables connected correctly?
Check that the pins are not broken or bent.
Check that the recorder is not in the middle of the media
recognition process.
Is the correct playback device selected?
Is the overwrite-protection of the media disabled?
Is the power of the external recording device on?
Is the registered copy/archive device displayed on the <HDD
registration> screen?
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-
70
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-
36 - 39
Copy or archive does not
start.
Are the selected cameras displayed on the screen for setting the
copy/archive conditions?
Only the cameras selected for copy (or archive) are used. When
no cameras are selected, the recorder does not start copying (or
archiving).
80 - 83
Cannot copy data to a
DVD or CD.
[Calculation failed]
appears after the test is
executed.
Is a proper disc that is usable with the recorder's DVD/CD drive
inserted?
(Depending on the type of the disc to be used, due to lack of
compatibility with the drive, the recorder may fail to copy data to
it.)
-
Cannot copy data to a
DVD or CD.
Is the media compatible with the recorder?
Is the disc inserted?
Is the DVD/CD drive recognized properly?
-
-
-
Communication
Cannot access the
recorder from the
personal computer.
Is the <Communication setting> menu set correctly?
Is the personal computer connected to the recorder correctly?
Are the cables connected correctly?
Are proper cables being used?
Check that the IP address of the recorder and that of the personal
computer are different.
Is the recorder able to receive a ping command from the personal
computer?
Disconnect the LAN cable and leave the recorder alone for 30
minutes. Then, connect the LAN cable and perform the connection
test.
Turn off the MAIN switch on the rear panel and turn it on again.
Do not use broken hubs or routers or damaged network cables.
Otherwise, the system may not operate correctly.
114, 115
24
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86
114
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-
20
-
Image refresh rate is low.
Check that the recording rate is not set high.
This recorder uses the same compression codec for recording and
communication. Depending on the recording settings, the image
transfer rate for communication may become low, resulting in a
low image refresh rate. In addition, images may not be attached to
e-mail anymore.
56, 97