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Using the GUIDE Plus+® electronic programme guide
04
72
En
• My external receiver was successfully setup. However
I have found that when the GUIDE Plus+ system has
to change to a channel with a three-digit programme
number in the external receiver’s preset, it does not
work. It looks like the GUIDE Plus+ system can only
send two digits.
With the number of channels increasing, the number
of digits has increased as well. While older boxes use
only two digits, newer boxes require up to four. It is
possible that you selected an older code for your
brand during set-up. Please access the Setup Area,
select External Receiver and repeat the setup for your
brand (Note: Every time you see the on-screen
question about whether the receiver has changed to
a certain channel, the GUIDE Plus+ system has sent
a different code). Try all the different codes until your
GUIDE Plus+ system can control your external
receiver correctly. If you have no success, try to
receive new codes overnight.
•I used to receive data through my terrestrial antenna or
analog cable without a set-top box. Now, I have
“upgraded” to a satellite system or to digital cable with
external receiver. What should I do to receive data for
the GUIDE Plus+ system?
You can try to receive your host channel through your
new reception method. If you have problems to
receive data we recommend that you keep your
analog terrestrial or cable connection only to receive
data this way. It is important that you identify your
host channel correctly in the Editor Area.
• After I performed the initial set-up I found that the line-
up for all the channels received via the external set top
box is incorrect. How do I correct this?
You can change the line-up in the editor according to
your preferences. Access the Editor Area. Select the
channels that you would like to change. Change the
source and preset number according to your
preferences.
•I performed the set-up but after many hours I still have
a blank EPG what is going wrong?
There are several possibilities:
– Connections are wrong. See
Connections
on
page 48 to double check everything.
– The initial setup of GUIDE Plus+ was completed
incorrectly. Try setting it up again (see
Setting up the
GUIDE Plus+® system
on page 59).
– Your cabling and setup is OK, but the recorder has
not been connected for enough time to receive the TV
listings data. Leave the recorder in standby overnight.
– For external receiver users only: The connections
and setup are OK, but the external receiver was not
tuned to the correct host channel. Check the list of
host channels (see step 5 of
Setting up the GUIDE
Plus+® system
on page 59) and leave the recorder
in standby and the external receiver on overnight
tuned to the correct host channel.
– You live in a country/region where the GUIDE Plus+
system is not yet available. Check the list of countries
to see if you are in a region that is supported.
•I used the One-Button-Record feature (red Action
button) to set a recording, but I recorded the wrong
channel.
If the channel to be recorded is received via the
external receiver first make sure that the external
receiver was left switched on. Next, in the Editor
Area, make sure that the channel to be recorded is
correctly set: Access the Editor Area. Check the
source and programme number of the channel that
you wanted to record. Change the source and preset
numbers if incorrect.
If you are recording from the recorder’s internal tuner
(the
A.TV
or
D.TV
setting), make sure that the
programme number is the same as the preset
number set on this recorder. If they are different, go
to the Editor Area and change the programme
number to match the recorder’s preset number.
• The TV listings information doesn’t update.
The latest TV listings information is automatically
downloaded by the recorder overnight. This only
happens if the recorder is in standby; if the recorder
is left on, it will not download. When not using the
recorder, please switch it into standby.
Data downloads can take several hours. The front
panel display shows
EPG
when downloading. If you
switch the recorder on while
EPG
is displayed, the
download will be cancelled.
• The GUIDE Plus+ system is not supported in my area,
but when I switch the recorder into standby, after a
while the front panel display shows
EPG
. Can I stop
this from happening?
If the GUIDE Plus+ system is not supported in your
area, please do not set the postal code in the GUIDE
Plus+ setup (see
Setting up the GUIDE Plus+®
system
on page 59). When the GUIDE Plus+ service
starts in your area, please set the postal code again.
• The automatic Host Channel search failed or the
GUIDE Plus+ system identified the wrong Host
Channel for my region.
You can identify your Host Channel manually. See
Manual Host Channel setup
on page 71 for how to do
this.
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