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Warranty & Service
Limited Warranty: Roper Scientific Analytical Instrumentation
Roper Scientific, Inc. ("Roper Scientific," us," "we," "our") makes the following limited
warranties. These limited warranties extend to the original purchaser ("You", "you")
only and no other purchaser or transferee. We have complete control over all warranties
and may alter or terminate any or all warranties at any time we deem necessary.
Basic Limited One (1) Year Warranty
Roper Scientific warrants this product against substantial defects in materials and / or
workmanship for a period of up to one (1) year after shipment. During this period, Roper
Scientific will repair the product or, at its sole option, repair or replace any defective part
without charge to you. You must deliver the entire product to the Roper Scientific factory
or, at our option, to a factory-authorized service center. You are responsible for the
shipping costs to return the product. International customers should contact their local
Roper Scientific authorized representative/distributor for repair information and
assistance, or visit our technical support page at www.roperscientific.com
.
Limited One (1) Year Warranty on Refurbished or Discontinued
Products
Roper Scientific warrants, with the exception of the CCD imaging device (which carries
NO WARRANTIES EXPRESS OR IMPLIED), this product against defects in materials
or workmanship for a period of up to one (1) year after shipment. During this period,
Roper Scientific will repair or replace, at its sole option, any defective parts, without
charge to you. You must deliver the entire product to the Roper Scientific factory or, at
our option, a factory-authorized service center. You are responsible for the shipping costs
to return the product to Roper Scientific. International customers should contact their
local Roper Scientific representative/distributor for repair information and assistance or
visit our technical support page at www.roperscientific.com
.
Normal Wear Item Disclaimer
Roper Scientific does not warrant certain items against defect due to normal wear and
tear. These items include internal and external shutters, cables, and connectors. These
items carry no warranty, expressed or implied.
VersArray (XP) Vacuum Chamber Limited Lifetime Warranty
Roper Scientific warrants that the cooling performance of the system will meet our
specifications over the lifetime of the VersArray (XP) detector or Roper Scientific will, at
its sole option, repair or replace any vacuum chamber components necessary to restore
the cooling performance back to the original specifications at no cost to the original
purchaser. Any failure to "cool to spec" beyond our Basic (1) year limited warranty from
date of shipment, due to a non-vacuum-related component failure (e.g., any components
that are electrical/electronic) is NOT covered and carries NO WARRANTIES
EXPRESSED OR IMPLIED. Responsibility for shipping charges is as described above
under our Basic Limited One (1) Year Warranty.